Refund policy
Returns & Refunds
All products are made to order. Because of this, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.
If you receive a damaged or incorrect item, please contact us within 14 days of receiving your order at:
Please include:
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Your order number
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A description of the issue
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Photos of the product
If the issue is confirmed, we will offer a replacement or refund at no additional cost.
European Union customers
In accordance with EU consumer protection laws, customers have the right to withdraw from a purchase within 14 days.
However, this right does not apply to custom-made or made-to-order products.
Since all of our products are made specifically for each order, returns for reasons other than defects or errors are not accepted.